At Hadiqat Al Hayat, we are dedicated to providing the highest quality wholesale food products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund policy outlines the terms under which refunds and returns are accepted.

1. Eligibility for Refunds To be eligible for a refund, the following conditions must be met:

The product must be unused and in the same condition that you received it.
The product must be in the original packaging.
You must provide a receipt or proof of purchase.
The request for a refund must be made within 7 days of receiving the product.

2. Non-Refundable Items The following items are not eligible for a refund:

Perishable goods (e.g., fresh produce, dairy products) that have been opened.
Items purchased on clearance or marked as final sale.
Customized or personalized products.

3. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer service team immediately at uae.puneet6700@gmail.com or +91 82853 22140 . We will arrange for a replacement or refund at no additional cost to you. Please provide photographic evidence of the damage or defect.

4. Return Process To initiate a return, please follow these steps:

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
Pack the product securely in its original packaging, including all accessories, manuals, and documentation.
Write the RMA number clearly on the outside of the package.

5. Processing Refunds Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original method of payment within 7 days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges If you need to exchange a product for the same item, please contact our customer service team at uae.puneet6700@gmail.com or +91 82853 22140. Exchanges are subject to product availability.

7. Late or Missing Refunds If you haven’t received a refund within the specified time frame, please check your bank account or credit card statement again. If the refund is still not reflected, please contact your bank or credit card company. If you have done all of this and still have not received your refund, please contact us at uae.puneet6700@gmail.com or +91 82853 22140.

Refund Policy